Privacy Policy

At OGHA, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us. By using our site, you agree to the practices described below.

Information We Collect

When you place an order or create an account, we collect:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely via Razorpay — we do not store your card details)
  • Order history and preferences

When you browse our site, we may also automatically collect browser type, IP address, pages visited, and referral source for analytics purposes.

How We Use Your Information

  • Order fulfilment — processing payments, packing, and shipping your order
  • Communication — order confirmations, shipping updates, and responding to enquiries
  • Improvement — understanding how our site is used to improve your experience
  • Legal obligations — maintaining records as required by Indian law

We do not sell, trade, or rent your personal information to third parties.

Cookies

Our site uses cookies to support core functionality:

  • WooCommerce session cookies — maintain your shopping cart across pages
  • Security nonces — protect forms (such as Contact Form 7) from abuse
  • Login cookies — keep you signed in to your account

You can disable cookies in your browser settings, but some features of the site may not function correctly.

Third-Party Services

  • Razorpay — our payment gateway. Payments are processed on Razorpay’s secure servers and governed by their privacy policy.
  • Contact Form 7 — used to manage enquiries submitted through our contact page. Form submissions are stored temporarily in the database.

Data Retention

We retain your order data for a minimum of seven years as required for accounting and tax compliance under Indian law. Account data is retained until you request deletion.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where no legal obligation to retain it exists)
  • Withdraw consent to marketing communications at any time

Contact Us

For any privacy-related questions or requests, please email us at shopogha@gmail.com.

Last updated: May 2025