Returns, Exchanges & Refund Policy

At OGHA, every piece is thoughtfully handcrafted. We strive to ensure you love what you receive. However, if something isn’t right, we’re here to help.

1. Return & Exchange Window

• You may request a return or exchange within 7 days of delivery.
• Requests raised after this period will not be accepted.

2. Eligibility Criteria

To be eligible for a return or exchange:

• Item must be unused, unworn, unwashed
• All original tags, labels, and packaging must be intact
• Item should be free from stains, perfume, makeup, or damage
• A valid order ID/invoice must be provided

OGHA reserves the right to reject returns that do not meet these conditions.

3. Size Exchanges

• We offer one-time size exchange, subject to availability
• If your required size is unavailable, you will receive refund amount to the original payment method
• Exchange requests must be raised within 7 days of delivery

4. Self-Shipping

• Customer must self-ship the product
• Shipping charges will be borne by the customer

5. Refund Policy

• Approved returns will be refunded to the original payment method

Refund Timelines:

• UPI / Wallets: 2–4 working days
• Debit/Credit Cards: 5–7 working days
• Net Banking: 5–7 working days

6. Damaged / Incorrect Product

If you receive a defective or incorrect item:

• Notify us within 24 hours of delivery
• Share: Order ID and clear photos/videos of the issue
• After verification, a refund will be issued at no extra cost

7. Quality Check Process

• All returned products undergo a strict quality inspection
• If the item fails inspection, the return request will be rejected and the product will be shipped back to the customer

Important Notes

Slight variations in color/texture may occur due to lighting, screen settings, and the handcrafted nature of products. These are not considered defects.